Refund policy

Refund & Exchanges

As we value the safety and hygiene of our customers, please note that goods sold are non-refundable. We will only exchange items if they are incorrect, defective or damaged.

Incorrect or Missing Items

We are sorry you have received a parcel with an incorrect or missing item. Please reach out to us at ohzingyskincare@gmail.com. We will get back to you within 5 business days and assist you with a 1-to-1 exchange.

Please note that all exchange requests due to incorrect/ missing/ expired products must be made within 1 month upon customer’s receipt of order.